1. General Policy

On all services rendered, we guarantee 7-days of satisfaction. Should you not be happy with the deliverables, kindly contact us within this time to address any issues.

2. Services Rendered

• Regarding SEO Services: Refunds for SEO are not offered as outcomes depend on several factors outside of our control. Still, we provide changes within the parameters of your service agreement.
• For Web Design Services: You will be qualified for one round of changes should you find the first designs offered unsatisfactory. Should you still find the design unsatisfactory after changes, you can be qualified for a partial refund depending on the state of the work done.
• For material Creation Services: Tell us within 7 days if the supplied material does not satisfy your requirements as stated in the service agreement. We will try to change the material or provide a partial refund depending on the effort done.

3. Demand for a Refund

You have to let us know in writing at hello@orbitframewave.com within the designated period asking for a refund. Please provide your name, order number, and a statement of the problem.

4. Settlement

Approved reimbursements will be handled within 7 business days following approval. Refunds will be granted from the original purchase payment method.

5. Exceptions

• Services that the customer has completely purchased and approved will not be eligible for refunds.
• Unless stated in a signed agreement, deposits for continuing projects are not refundable.

6. Changes to This Policy

We kindly retain the right to change our refund policy at any moment. Modifications will show right away on our website. Review this policy often for changes.

7. Contact Information

Please get in touch with us at hello@orbitframewave.com should you have any issues about this Refund Policy.

1. Acceptance of Terms and Conditions

You verify that you are at least 18 years old and capable of entering into these terms by using our website and offerings.

2. Changes to Terms

We reserve the right to change these terms whenever we so want. Modifications will show right away on our website. Your ongoing use of the site shows acceptance of the new terms.

3. Services Offered

Among our offerings are web design and development as well as search engine optimization (SEO). Content Creation comprising marketing copy, articles, and blog entries.

4. Client Obligations

Accurate, complete, and timely information is the responsibility of clients for the effective running of services. Delays brought on by insufficient knowledge could compromise delivery schedules.

5. Terms of payment

Payment comes due upon contract or proposal acceptance. We take card payment, apple pay, google pay. Late payments might cost extra.

6. Project Deliverability

Timeline Agreed upon projected completion times for the project will be given. We are not liable for delays brought on by circumstances outside of our control even as we work toward deadlines.

7. Revisions and Approvals

Edit and approve Up to 5 changes per project are part of our services. Before the project is regarded as finished, final approval has to be sent in writing.

8. Intellectual property rights

You will own all final deliverables once paid for. Unless otherwise decided, we reserve the right to highlight completed works on our portfolio.

9. Confidentiality

Unless mandated by law, we will keep your private information under confidentiality and will not share it without your prior permission.

10. Limit of Liability

Marco Tolon Perez won’t be liable for any indirect, incidental, or consequential damages resulting from your use of the site or the services rendered.

11. Contact Information

Please get in touch with us hello@orbitframewave.com should you have questions or concerns about these terms.